Complaints & feedback
Tell us how we did
Praise, suggestions or a problem: we want to hear it. Here is how to raise a concern and what happens next.
If something is not right after a clean
Please tell us as soon as possible, ideally within 48 hours, so we can see the problem while it is fresh. Photos help.
How to raise a concern
- Email info@urchlisa.com with "Complaint" in the subject line
- Call 07423 129297 or send a WhatsApp message
- Use the contact form
Include your name, the address or area of the clean, the date, and what went wrong.
What happens next
- We acknowledge your complaint within two working days.
- We look into it, which may include a visit to see the problem.
- We aim to give you a full answer within ten working days, including what we will do to put things right.
If you are still not satisfied
Reply to our answer and the matter will be reviewed again by a director of URCHLISA LIMITED. If you are a consumer, you may also contact Citizens Advice for free, independent guidance. For complaints about how we handle personal information, see our Privacy Notice.
Feedback and compliments
We read every message. If you were happy with our work and would like to say so publicly, ask us for a review link. We only ever show reviews that customers have genuinely given.